EZ Moving Van Lines Inc.

The only great thing about this company was the movers who came to the house. The guys were absolutely great and worked very hard.

Other than that, I would never recommend this company to anyone. All they care about is to get your money and schedule you, and then they start calling you to ask you to change your moving date, moving times, etc. They gave us all kinds of lies -- from weather, to medical emergency with the drivers, to equipment braking down! The sales guy will bombard you with millions of texts and calls to get your business, and then it all goes down the hill when they schedule more than what they can handle. We wanted to move on a Friday, they were busy. We were pushed to Saturday, and when we finally agreed, the sales guy started calling us and asking us if we could do it on Sunday!! When we declined, the move that was supposed to start at 7AM on Saturday, started at 2:30 pm after numerous calls to the dispatcher asking where the movers were! When the movers arrived to the house, they were unaware where they had to move us!! They thought were moving locally!! This company is just one big JOKE and they are all about GREED! Please stay away from them.

Move size: 3 Bedroom Home Service cost: $1167

I hired EZ Moving Van Lines, Inc for my move from Los Angeles, California to Miami, FL. I had a reasonable quote from Flat Rate Shipping that EZ Moving agreed to match if I contracted with them at that moment. The sales guy reassured me over and over that EZ Moving is a reliable company so I agreed to move forward with EZ Moving.

Other than the carrier arriving a few hours late, there were no major issues with the pick-up. The issues began when I called 1.5 months prior to my delivery date to notify EZ Moving of my first available move in date as well as my address. I decided to make another call 3 weeks prior to my move in date just to confirm my date and address. I’m glad I did because whoever I spoke with 1.5 months prior to my delivery date forgot to document my delivery date and my items were still in storage in California. As a result, my items were in storage longer than necessary and storage fees were incurred, which EZ Moving agreed to reimburse me for. Due to the issues I encountered, I decided to call EZ Moving twice a week to confirm we are on schedule and that my delivery date is June 15 and no earlier since I do not receive my apartment keys until then. I spoke with Casey each time who reassured me she has spoken to the carrier (Leadership Logistics) and relayed my message. Also, that the carrier will be contacting me (never happened).
The REAL issues began 3 days prior to my expected move in date, which was on a Thursday. I received a call from the driver on Monday that my items will be delivered that evening between 6-8pm. Mind you, this is Leadership Logistics, owned and operated by Fernando. I informed the driver that I cannot accept delivery because I do not have access to my apartment NOR am I in town as my first available date wasn’t until Thursday. This turned into a battle between EZ Moving, Leadership Logistics (carrier), and me. So much so that I demanded a three way call to get things figured out. Fernando was persistent in telling me that his team spoke to be the prior week and confirmed my delivery for Monday and that just because I needed it Thursday, they can’t promise that day. Which is fine, but I told Casey over and over that I do not get access to my apartment until Thursday so any time before then, would not be possible. I told Fernando that his team did not call and talk to me to confirm delivery and he continued to argue with me. I offered to pull my phone records. He told me that if I cannot accept delivery, I will incur a $600 redelivery fee. This is when things got heated because it was affecting my work AND I had spent so much time talking to Casey prior to delivery that I expected things to be much smoother.

A couple hours later I received a call from Nobel Van Lines who said they have my stuff and asked when I would like delivery. Mind you this is the THIRD company that I am dealing with when I only contracted with one. However, Nobel Van Lines was EXCEPTIONAL to work with and delivered my items on time and with no issues. They showed up with 3 employees who had all of my stuff moved in within 2 hours. They even put my bed together which wasn’t included in the move. I wish I would have gotten their names because they were courteous, hard-working, and very professional.

The result: EZ and Leadership Moving are unprofessional and create a lot of headache. Noble moving is exceptional and I wish I had contracted directly with them.
- Two of my items were broken
- My items that were supposed to be hung up in garment boxes were in fact not hung up but rather shoved into a box (Leadership Logistics was responsible for this)
- EZ Moving tried to blackmail me to not be able to provide an honest review of my negative experience. They did this by requiring me to sign a non-disclosure agreement in order to get reimbursement for the storage fees incurred on behalf of their error. I responded to the document saying it was unethical and that I will not sign it. After I responded, I did not hear back nor did they charge me for the storage fees at delivery. I think they realize what they’re doing is extremely wrong. I've attached a pdf of the statement which shows that the company did not even mention what the $150 was REALLY for.

Move size: 1 Bedroom Home Service cost: $1800

My daughter and I moved from Annapolis down to Panama City. We used EZ Moving Van Lines to do the move. Everything was very simple. The service was pretty good for the most part. It took a while to give the coordinator my item list. He seemed to be a little on the slow side, but he was friendly. It definitely took a lot longer than expected.
Movers came on time, which was great. I didn't want to wait around all day. It took them a week to get the furniture down there. I wanted it in 6 days. So it was good enough. They didn't speak a lot of English, got the job done though. I initially thought they had lost a box. I had a claims form sent to me. A week late another truck came through and dropped it off to me. So, turns out, nothing was broken and nothing was lost.

Move size: 2 Bedroom Home Service cost: $2700

I was quoted $5,400 a move of a 100 miles. EZ Moving contracted out to NationStar Movers and the did not wrap and of our furniture. My stuff was held hostage till I paid $12,000 for the move. There was so much damage to our goods it was unbelievable. Glassware was not wrapped and wood furniture was not wrapped. EZ Moving completely washes their hands to entire move once you sign the initial contract. They do not help with claims or assist in any fashion when you try to recoup claim money. Terrible customer service, they should not be allowed to be in business. They are as phony as this website that has everyone giving positive responses. CHECK OTHER websites for the truth. What a terrible nightmare, have to take both too small claims court, and reported both to BBB. I know I will never see a dime but have to try. Wish us luck!!

Move size: 3 Bedroom Home Service cost: $12000

I just used this company for my small apartment move from Minnesota to Pennsylvania. Here's why you avoid these guys and please please hire someone else.1) These are brokers. This means they will hire a moving company of their choosing (aka could be anyone, even if they're terrible) to move all of your stuff. 2) You are not informed of the moving company they hire before your stuff is taken. 3) Basically, almost everything I was told by EZ moving van lines when I booked them was a lie. My stuff arrived almost a month after it was picked up (I was told it would be at most 10 days), and I was also forced to pay almost $500 extra to the actual moving company even though I had less stuff than was in my inventory. Worst of all, all of my stuff was clearly treated terribly during this move. My bookshelf was completely broken in half, a part of my couch was broken, and my nice TV that the movers actually packed themselves now has a lovely crack in it. I'm beyond upset and I've called EZ people twice in the past few days, with little response except sending me to a 3rd party claims site that will clearly take months for anything to resolve. If I had known that they were just going to hire some random crappy moving company that has their own terrible reviews without telling me, I definitely would not have gone with them. I have to assume that the "5-star" reviews you can find for EZ moving are mostly fakes. Please use your money elsewhere! FYI, I have NEVER been emotional enough to write a review of anything before. That's how frustrating this has been.

Move size: 1 Bedroom Home Service cost: $2100

They knew most of the items were damaged and refused open the truck to let me identify my items before I pay cash in full!? The problem is not only money, now most of the furniture articles, artworks and sentimental items are destroyed. They have grossly lied about the weight, additional charges when they unwrapped my items and re-wrapped, intentional parked down a
block and calculated steps in order to charge increase significantly. The worst of all which they knew most of the items were damaged, so they have my items in hostage demands pay cash in full before open the truck !! As the truck opened I was shocked to see the “things” all cramped and stacked on each other like a garbage truck. And the contract listed that service included blanket wrapping of all furniture. But all of the metal furniture articles were not wrapped and they ALL got some degree of damage, dent and bents with scratches. Not to mention a framed art work, all glass shuttered and frames are broken with damaged image!! The sculptured mirror was also broken! All boxes were crushed out of shape (even though marked “Fragile”)! Also, there is missing item which they still haven't responded to my request of the re-delivery date. And no one responded as yet how we start the claim even though I email and tried by phone.
The guy who sign a contract his name Zack Demo, he did not
offer any assistance, he even laugh when I called after the incident!! When they have my things in hostage the driving let me talk to a guy his name Jerry from Georgia who also refused before I paid cash in full. So watch out and I'm sure who left a good reviews was one of them. They don't even own a truck,
neither COT # and will lied about everything to get your money!!

Move size: Partial Move Service cost: $2000

This is my experience with EZ MOVING VAN LINES.

[NAME EDIT] lied and misrepresented my contract/estimate and charges. My first binding estimate was $1471 from [NAME EDIT], and to be charged an additional 42 cents for every pound over 2170. During the original quote, I told them that I had a 2 bedroom apartment worth of stuff minus a couch and entertainment center I wasn't taking. From there the only specific question they asked me was how many boxes I would have at which I guessed 62. I came in at 73 boxes and all together had a total of 99 items. They never asked me about bikes, furniture, grill, beds (although I did say that I have a 2 BEDROOM apartment), etc. LESS THAN 24 HOURS before the pickup they called me for a detailed inventory and changed my quote to $3700. In the original binding estiamte, it states that they will be calling me 2-5 days before my pickup date. How is it acceptable that a moving company calls you less than 24 hours from the date of your move and then quotes you more than two and a half times the orginal amount?

I spoke with the head of Quality Assurance there, [NAME EDIT], and he said that there was an algorithm they had to follow per the DOT and assured me that I would only be charged the 42 cents per pound over on top of my original binding estimate of $1471. One example he gave, he said when we enter a queen size bed, the system estimates 700 lbs. I told him my bed doesn't weigh close to 700 lbs. He replied that I am only being charged 42 cents per lb that I use. That was just one example he gave among many in relation to my inventory. So I e-signed the new document for two reasons: I was told that I am being held to my original binding estimate(the only contract I have access to) and this phone call happened less than 24 hours before my move date so I had no other choice.

This is what I was expecting to pay according to my first original binding estimate:
Oringal weight quote was for 2170 lbs
Total weight according to truck weigh-in was 3320 lbs
3320 - 2170 = 1150
1150 * .42 = 483
483 * 1.09 (9% fuel surcharge) = 526
$1471 + $526 = $1997

Now, they are telling me that they are only going to credit me back 21 cents per pound on the weight that they overestimated that I did not need. After I e-signed, my quote and paperwork link was no longer available. I e-mailed and called [NAME EDIT] several times and never heard back. During my last attempt, I spoke with [NAME EDIT] in customer service and asked to be transferred to [NAME EDIT]. After about 10 minutes of holding, [NAME EDIT] came back on the line and said he won't talk to me and that her supervisor said that he is not required to talk to me. [NAME EDIT] offered to have her supervisor [NAME EDIT] call me. I still have yet to hear from [NAME EDIT].

Also, I was never informed of when and where the pre-weight will be held for the truck and I have the right to observe that weigh-in. I was never told when or where this weigh-in would happen nor did I waive my right to be at the weigh-in.

Beware,
Chris.

Move size: 2 Bedroom Home Service cost: $3700

I needed a moving company to do a relatively speedy move from Florida to Colorado. I somehow placed my information on a website while I was searching and began to receive phone calls from different moving companies within the hour. This was my first move by myself; being an army brat movers pretty much did all the work when we moved from station to station, anyway this was a daunting experience for me. After two days of quotes and time lines I somehow ended up with E-Z Moving. They were persistent and offered me a “military discount.” Its seriously humorous typing this out now. During that call where they scheduled my pick-up, they made a list of all the things I had and gave me a quote accordingly, I thought this was easy as I had already packed and boxed all but furniture up. They knew exactly what I had. They gave me my quote and scheduled a time.
Due to weather, the movers were a day late to my pick up. I didn’t care about the weather part, I was thinking of everyone’s safety, however no one gave me a phone call from the company til after I called several times. In fact, I didn’t hear from any representative from the company unless it was regarding money. The movers made it the next day and I was informed when they got to my front door that E-Z Moving uses a third party for their pickups and deliveries, a company called David & Goliath. It wouldn’t have been an inconvenience if they would have stated that when they scheduled my pick-up but I felt like I was lied to and honestly a little hesitant to let them in. But I did and these guys did a great job, they were nice and respectful. During this time while they were moving my things into the truck (I had already boxed up all but furniture) they informed me that it would be extra for any material that they had to use and extra if they my weight went over. Now why would it go over if they knew exactly what I had? The guys reassured me that I would be ok from the looks of my things and went on their way.
When I got to Colorado I called regularly to just talk to someone about the exact time the movers would be at my apartment. NO ONE EVER ANSWERED OR CALLED BACK! That was not reassuring at all! A couple days go by and I get a phone call from a guy telling me he is my delivery driver and letting me know that he would give me a phone call an hour before he got to my apartment, he also told me what my remaining balance would be along with any fee that may arise if there was any trouble during delivery time (like cars parked outside or no room on the street or more than 7 steps up to my apartment) my heart dropped. My original quote was around $1,500 and it went up to $3,000. I chose this company for the timeline and price and both of those reasons were stripped from the situation in one phone call not even from the company. Again, I made several phone calls mad as all heck and still no one returned my phone calls. I was left an entire weekend stressing over what I thought would be the simplest thing about my move. On Monday, someone called from E-Z Moving to let me know that I had gone over on weight, I asked how that could’ve been if they knew exactly what I had, she couldn’t answer my question, she didn’t work with me, there was nothing.
That same Monday, the mover guy gave me a 15-minute window on delivery time, raised his voice at my mother, literally yanked the last check from my hand and was generally rude to everyone. I had to pretty much beg one guy to put my bed frame together and to not through my things. I cried for a few days looking at the condition of my things and realizing that one or two boxes were missing. I got over it and now I’m ok to write this review. I usually don’t write on things like this but I felt as though some things and money was taken from me. This moving company is the worst and I highly recommend you go with someone else. If you were unfortunate to experience something similar, I suggest putting in a complaint with the Better Business Bureau (at least with David & Goliath because E-Z Moving Van Lines isn’t even listed), The American Moving & Storage Association, and The Department of Transportation. Companies like this should not be in business, they should not be able to treat people like money bags and mistreat belongings.

Move size: 1 Bedroom Home Service cost: $3000

Everything with EZ moving van lines was easy as pie. My team of movers showed up right on time which was a huge bonus for me since I needed to be out of my home that day no exceptions. They wrapped up all my furniture and took extra care going up and down stairs making sure that my walls were not scratched and furniture stayed in good condition. My items showed up on my requested delivery date and everything was placed in my new home with no hiccups along the way. I would highly recommend this company to anyone looking for a reputable company for state to state moves.

Move size: 3 Bedroom Home Service cost: $2650

EZ Moving Van Lines provided me with overall excellent service. They were very professional and kind. My move was from Orange County, California to Brooklyn, New York. They arrived on time, which of course is a great thing. All of furniture was handled and wrapped with care. They made sure nothing was broken in the process as well. My experience with EZ Vans Moving Lines was made comfortable for the most part. I would highly recommend them to everyone. On top of everything else there prices were amazing.

Move size: 4+ Bedroom Home Service cost: $3000